I scheduled with Dr. Hall after dozens of internet searches.

I scheduled with Dr. Hall after dozens of internet searches. My priority when selecting a doctor to care for my dog's broken 4th pre-molars was competency, experience, compassion, and cost....in that order. When it comes to caring for a beloved pet/family member, here is where you really have to understand not just the cost, but the value. First impressions: My initial phone contact was with Sarah. She was professional, friendly, and patient. Although she was very busy, she was willing to answer questions about general costs based on a description of my pet's issues and offered to respond with more details via email. I provided pictures of my dog's teeth and received a response within hour or so. I realize there were other doggie/cat patients that needed her attention, so I appreciated the follow-up. Office Visit: The office was easily accessible from Route 66. The environment is clean and fresh and the person who greeted us. Cristal, was very friendly and made the check-in process smooth. Within 5 minutes of arriving, we were escorted to an exam room. The Doctor: After a short wait, Dr Hall came with a smile and a firm handshake. That immediately calmed some of my anxiety. Dr. Hall also got down on the floor to meet my pet, which I loved. He patiently walked me through my dental options and shared approximate costs. There was no pressure to go with any particular option, but the available options were openly shared, including the follow-up requirements for each. I felt zero pressure to go in any specific direction and was relieved when Dr Hall told me that my pet would be fine with whatever option was selected. With that assurance I moved forward. My pet was patient #3 for that day. I left my pet in Dr. Hall's hands and -5 hours later, he personally called with a status update. He found two more teeth were broken (I had no idea). I gave the okay to deal with all the damaged teeth and within two hours I got a call from Cristal letting me know Raven was in recovery and I could return for her. Discharge: Cristal shared photographs of my pet's teeth and explained what was done. She was extremely thorough in her discharge instructions and handed me a packet that included the doctor's notes, details of what was done, radiograph and camera images, and follow-up care instructions. The attention to detail and the thoroughness of the communication in this office is superb! Within a few minutes, Dr Hall came out with radiograph pictures of my pet's teeth and discussed what he had done and the overall health of her mouth. After he was done, he went back to get my pet. She came running up to me, which was so awesome. It let me know she was her normal self- a little groggy from anesthesia-but mobile and alert. Follow-up: The next morning, Dr Hall called personally to check on her and reminded me of our two-week follow-up appointment. When it comes to anything you love... details matter! If you are deeply concerned about the level of care your pet is given and you desire excellence in treatment, care, and follow-up...look no further. The value was worth the cost!